Information Technology Select Category and delete this line
Blacksburg, VA / Fully Remote
This is a Careers Position
Cloud Systems Administrator
Job no: 527483
Work type: Administrative & Professional
Senior management: Vice President-Info Technology
Department: Collaborative Computing Solutions
Location: Blacksburg, Virginia, Fully Remote
Categories: Information Systems / Technology
Job Description
The Collaborative Computing Solutions (CCS) department within the Division of IT at Virginia Tech is working to ensure that faculty, staff, and students at the university have access to robust tools and environments to empower innovation and collaboration at all levels. To support this mission, CCS is seeking a talented Cloud Systems Administrator I to join our team.
About CCS
CCS directly manages the following services for Virginia Tech
• University Email Services (Gmail and Exchange Online)
• VT Collaborative Software as a Services (SaaS) Environments (Google Workspace, Microsoft 365, and Slack)
• Cloud Accounts and Services (Amazon Web Services, Google Cloud Platform, and Microsoft Azure)
• Secure Virtual Environments (Hyper V virtual machines)
• VT Active Directory Services
Responsibilities
• Monitor and manage the health and security of VT collaborative SaaS environments
• Evaluate and deploy the release of new apps and features within the VT collaborative SaaS environments
• Configure and deploy administrative SaaS security and compliance policies to protect VT services, data, and endpoints
• Manage and execute sensitive data collections related to administrative eDiscovery workflows
• Create and maintain up-to-date documentation for knowledge transfer related to all service responsibilities
• Provide technical insight and documentation to support training efforts and the development of knowledge base articles related to CCS services
• Consult with users, departments and IT partners on third-party email solutions, SaaS app integrations, and other workflows critical to their business operations
• Diagnosis and troubleshoot administrative level (Tier 3) support incidents related to VT collaborative SaaS environments and university email
• Manage the implementation and tracking of assigned sprint goals
• Follow all established university and departmental policies and procedures
• Contribute to team discussions and strategic planning sessions
• Work with manager to identify and achieve professional development goals
PLEASE NOTE: Sponsorship is not available for this role.
Required Qualifications
• Bachelor’s degree in computer science, information systems, IT-related field, or equivalent work experience in a related field
• Knowledge of Google Workspace, Microsoft 365, or Slack services and supporting technologies
• Experience in providing security guidance or training to both technical personnel and end-users
• Ability to utilize scripting languages to automate repetitive tasks
• Experience with the design, operations, and support of email services, solutions, and their network architecture
• Ability to exercise good judgment and critical thinking
• Excellent analytical, problem-solving, communication and collaboration skills
• Experience in preparing reports/documents and presenting information
• Ability to work independently and as part of a team
Preferred Qualifications
• Master’s degree in computer science, information systems, IT-related field or equivalent work experience in a related field
• Experience as a Microsoft 365 or Google Workspace administrator
• Experience in handling sensitive data and performing confidential administrative actions
• Experience with PowerShell or Google Apps Script
• Experience with 3rd-pary cloud solutions, such as Amazon Web Services, Google Cloud Platform or Microsoft Azure
• Relevant professional certifications, such as certifications working towards Microsoft 365 Certified: Enterprise Administrator Expert or Google Workspace Administrator certification
Appointment Type
Regular
Salary Information
$69,900 – $80,000
Review Date
11/3/2023
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised: October 20, 2023
Applications close: Open until filled