Job no: 525353
Work type: Staff
Senior management: Vice President-Info Technology
Department: Telecommunications Auxiliary
Location: Blacksburg, Virginia, Hybrid
Categories: Information Systems / Technology
Network Infrastructure and Services (NI&S) within the Division of Information Technology at Virginia Tech is seeking two qualified candidates to join the Applications Administration team! We design, deploy and operate enterprise-scale, high-performance computing, and communications networks. At NI&S, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than forty thousand customers across the university. NI&S is a dynamic and exciting organization with a commitment to continuous improvement and is seeking an enthusiastic and motivated person to fill this role.
As a member of our Applications Administration team, you will contribute to the implementation, management, operation, and support of many of the university’s most important IT services. These services include Virginia Tech’s unified communications and emergency communications systems, security camera systems, centralized logging, IT notifications, and enterprise backups. In this role, you will find exciting opportunities to expand the connectivity of on- and off-campus locations over many thousands of endpoints, supply timely notifications to the university at scale through a variety of communication channels, enhance IT business intelligence and security compliance, and enable real-time support for emergency first responders. Our team is comprised of professional, approachable, collaborative staff who are dedicated to facilitating these crucial IT functions in service to the university community. Come build with us!
Members of our team will have an opportunity to learn and grow in an environment where all members of the team are expected to:
Provide applications administration and other routine operational tasks
Develop, enhance, and maintain tools or scripts to assist in provisioning, administration, and performance monitoring
Utilize knowledge, assets, and resources to participate in project planning to develop solutions that meet business requirements
Contribute to complex aspects of team projects
Learn new technologies and skillsets, including configuration management and infrastructure automation
Utilize existing policies, processes, and best practices to ensure operational excellence and efficient workflow
Create and maintain up-to-date documentation of services and functions
Be self-motivators with the capacity to work independently with minimal supervision as well as work in a team environment
– Limited experience as an analyst or engineer
– Strong interpersonal, organizational, and communications skills
– Basic knowledge of fundamental LAN/WAN technologies and IP protocols to include HTTP, DNS, DHCP
– Experience with Linux shell commands
– Customer-focused attitude with a desire to learn and serve
– Self motivated with ability to work independently under high-level direction as well as the ability to work in a team environment
– Ability to troubleshoot and diagnose routine problems in areas of proficiency using established procedures, paying close attention to detail, and ability to communicate effectively and professionally with customers
– Valid driver’s license
– Bachelor’s Degree in a STEM field or related equivalent experience in IT operations
– Experience using log aggregation platforms, preferably Splunk
– Experience using notification systems such as PagerDuty, or OpsGenie
– Experience using metrics and monitoring systems such as Zabbix, Prometheus
– Experience with network applications and experience using Application Program Interfaces (APIs), programming and scripting languages useful for application integration
$45,000 – $55,000
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact India Eanes at firstname.lastname@example.org during regular business hours at least 10 business days prior to the event.
Advertised: April 10, 2023
Applications close: Open until filled